Privacy Policy
Last Updated: 31 July 2025
1. Introduction
This Privacy Policy explains how King Royal Cabinet Making ABN [Your ABN] ("we", "us", "our") collects, uses, discloses, and manages your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We are committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws.
2. What Personal Information We Collect
We may collect the following types of personal information:
Contact Information:
Name, email address, phone number, postal address
Business contact details
Account Information:
Username, password, account preferences
Billing and payment information
Technical Information:
IP address, browser type, device information
Website usage data, cookies, and similar technologies
Location data (if you consent)
Communication Records:
Records of communications with us
Feedback, complaints, and survey responses
Photos of completed cabinetry work or installation sites (with consent)
Property and Service Information:
Property address and access requirements
Cabinet specifications, designs, and measurements
Installation and service history
Warranty and maintenance records
Sensitive Information:
We do not generally collect sensitive information unless it is necessary for our services and you have provided explicit consent.
3. How We Collect Personal Information
We collect personal information through:
Direct interactions (forms, phone calls, emails, consultations)
Our website and digital platforms
Third-party service providers
Publicly available sources
Cookies and tracking technologies
4. Why We Collect and Use Personal Information
Primary Purposes:
Providing cabinetry design, manufacture, installation, and repair services
Quoting and project management
Processing transactions and managing customer accounts
Scheduling appointments and site visits
Communicating about our services and appointments
Customer support and relationship management
Warranty management and after-sales service
Secondary Purposes:
Marketing and promotional activities (with consent)
Business analytics and service improvement
Legal compliance and regulatory requirements
Fraud prevention and security
We will not use your personal information for purposes other than those disclosed unless we have your consent or are otherwise permitted by law.
5. Disclosure of Personal Information
We may disclose your personal information to:
Service Providers:
IT service providers and cloud storage providers
Payment processors and financial institutions
Marketing and communications providers
Professional advisors (lawyers, accountants, auditors)
Business Partners:
Authorised contractors and subcontractors
Joint venture partners (with consent)
Legal Requirements:
Government agencies and regulatory bodies
Law enforcement agencies
Courts and tribunals
Business Transfers:
In connection with business sales, mergers, or acquisitions
We do not sell your personal information to third parties for their marketing purposes.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against:
Unauthorised access, use, or disclosure
Accidental loss or destruction
Misuse, interference, and modification
Our security measures include:
Secure data transmission (SSL/TLS encryption)
Access controls and authentication
Regular security assessments
Staff training on privacy and security
7. Data Retention
We retain your personal information for as long as necessary to:
Fulfil the purposes for which it was collected
Meet our legal and regulatory obligations
Resolve disputes and enforce agreements
We securely destroy or de-identify personal information when it is no longer needed.
8. Your Rights
Under Australian privacy law, you have the right to:
Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate, incomplete, or out-of-date information
Complaints: Lodge a complaint about our handling of your personal information
Opt-out: Unsubscribe from marketing communications
Anonymity/Pseudonymity: Deal with us anonymously or by pseudonym where practicable
9. How to Exercise Your Rights
To exercise your rights or make an enquiry, contact us:
Privacy Officer
King Royal Cabinet Making
Email: [email protected]
Phone: 0448 437 113
Address: [Insert Business Address]
We will respond to your request within a reasonable time, usually within 30 days. We may charge a reasonable fee for providing access to your information.
10. Complaints Process
If you have a complaint about our handling of your personal information:
Contact our Privacy Officer using the details above
We will investigate your complaint and respond within 30 days
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
11. Cookies and Online Tracking
Our website uses cookies and similar technologies to:
Improve website functionality and user experience
Analyse website traffic and usage patterns
Deliver targeted advertising (with consent)
You can manage cookie preferences through your browser settings. Some website features may not function properly if cookies are disabled.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
13. Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected such information, we will take steps to delete it.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
Posting the updated policy on our website
Sending you a notification (if we have your contact details)
The current version will always be available on our website with the last updated date.
15. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact:
King Royal Cabinet Making
Privacy Officer
Email: [email protected]
Phone: 0448 437 113
Address: [Insert Business Address]
ABN: [Your ABN]
This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles as at 31 July 2025. For the most current privacy law requirements, please consult the Office of the Australian Information Commissioner (www.oaic.gov.au).
